In sports, we like to say, “You’re only as good as your last game.” In business, we realize that “you’re only as good as your last customer.” Customer attrition (also known as customer churn, customer turnover, or customer defection), is the loss of clients or customers. Everyone will experience this in business. Most industries will… continue reading »
What three things will you bring into the new year? I love this quote by Ann Landers – “Some people believe holding on and hanging in there are signs of great strength. However, there are times when it takes much more strength to know when to let go and then do it.” As… continue reading »
We all have some area in our life that we say we are going to change. Whether it’s our relationship, business, finances, career, health. We all have something that we want to take to the next level, but for one reason or another, we fall short. Maybe we give up too soon, or simply don’t… continue reading »
“Develop an attitude of gratitude and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation.” Brian Tracy Life happens every second of every day. How we accept those moments can be the difference of living a life of gratitude or living a… continue reading »
Does Defense Really Win Championships? In a word: No. It was found that when it comes to winning a title, or winning in sports in general, offense and defense carry nearly identical weight. In almost 10,000 NFL regular season games, the better defensive team has won 66.5 percent of the time compared with 67.4 percent… continue reading »
